What should you do if a client expresses hesitations about trying spray tanning?

When a client expresses hesitations about trying spray tanning, the most appropriate approach is to ask about and address their concerns. This method emphasizes the importance of communication and understanding the client’s perspective. By engaging with the client and encouraging them to share their apprehensions, you create a supportive environment where their feelings are validated.

Understanding their concerns could range from worries about skin sensitivity to fears about the final look or the application process. Once you are aware of their specific issues, you can provide informative answers, reassure them about the safety and benefits of spray tanning, and offer tailored solutions that might alleviate their fears. This approach not only demonstrates professionalism but also helps build trust between you and the client, ultimately leading to a more informed decision about the service.

The other responses would not foster the positive client relationship that is essential in a spa setting. Simply encouraging the client to proceed without addressing their concerns could lead to unease or dissatisfaction. Suggesting another service without discussion dismisses their specific interest and may make them feel unheard, while dismissing their concerns outright can damage trust and discourage them from returning.